COVID-19 Health & Safety Procedures at Debonairs Pizza

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Restaurants that Are open for deliveries

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Debonairs Pizza Alex Mall Debonairs Pizza Arcadia Debonairs Pizza Atteridgeville Debonairs Pizza Auckland Park Debonairs Pizza Bafokeng Mall Debonairs Pizza Beacon Isle Florida Debonairs Pizza Benmore Gardens Debonairs Pizza Benoni Northmead Debonairs Pizza Birch Acres Mall Debonairs Pizza Boksburg Debonairs Pizza Braamfontein Debonairs Pizza Brackencity Debonairs Pizza Bronkhorstspruit Debonairs Pizza Washington Post Debonairs Pizza Carletonville Debonairs Pizza Celtis Ridge Debonairs Pizza Chris Hani Vosloorus Debonairs Pizza Columbine Square Debonairs Pizza Corlett Drive Debonairs Pizza Cosmo Mall Debonairs Pizza Cycad Centre Polokwane Debonairs Pizza Daveyton Sesfikile Square Debonairs Pizza Dawn Park Debonairs Pizza Dowerglen Debonairs Pizza Elarduspark Debonairs Pizza Elspark Germiston Debonairs Pizza Engen Hatfield Debonairs Pizza Engen Mankwe Debonairs Pizza Engen Parktown Debonairs Pizza Engen Pretoria Motors Debonairs Pizza Engen Tembisa Debonairs Pizza Evaton Plaza Debonairs Pizza Fochville Debonairs Pizza Gezina < Debonairs Pizza Glen Village (Faerie Glen) Debonairs Pizza Glenfair Debonairs Pizza Grosvenor Crossing Debonairs Pizza Highlands Centre Debonairs Pizza Hillbrow Debonairs Pizza Jabulani Mall Debonairs Pizza Kaalfontein Debonairs Pizza Kagiso Shopping Centre Debonairs Pizza Kensington Debonairs Pizza Boksburg Key Largo Debonairs Pizza Lakefield Square Benoni Debonairs Pizza Lambton Debonairs Pizza Maponya Mall Debonairs Pizza Menlo Park Debonairs Pizza Meyerton Debonairs Pizza Maunde Centre Debonairs Pizza Montana Crossing Debonairs Pizza Moreleta Debonairs Pizza Nina Park Debonairs Pizza Northcliff Debonairs Pizza Olievenhout Plaza Debonairs Pizza Princess Crossing Debonairs Pizza Krugersdorp Paardekraal Debonairs Pizza Philip Nel Park Debonairs Pizza Pineslopes Debonairs Pizza Protea Glen Debonairs Pizza Queenswood Debonairs Pizza Randburg City Debonairs Pizza Randfontein Debonairs Pizza Renbro Hammanskraal Debonairs Pizza Rivonia Debonairs Pizza Rosetenville Debonairs Pizza Rustenburg Square Debonairs Pizza Sam Ntuli Katlehong Debonairs Pizza Sasol Katlehong Hlahatsi Debonairs Pizza Nigel Debonairs Pizza Sasolburg Debonairs Pizza Shell Boskruin Debonairs Pizza Shell Newclare Debonairs Pizza Shell Noordgesig Debonairs Pizza Silveroaks Debonairs Pizza Sky City Mall Debonairs Pizza Southgate Debonairs Pizza Selcourt Debonairs Pizza Springs Gate Debonairs Pizza Sunninghill - Chilli Lane Debonairs Pizza Sunny Shell Motors (Emmarentia) Debonairs Pizza Tembi Mall Debonairs Pizza The Colony Debonairs Pizza Thorntree Plaza Debonairs Pizza Total Rangeview Krugersdorp Debonairs Pizza Trade Route Mall Debonairs Pizza Tsakane Mall Springs Debonairs Pizza Tshwane Mall Debonairs Pizza Van Riebeeck Park Debonairs Pizza Vanderbijlpark Debonairs Pizza Vermeulen Street Debonairs Pizza Vorna Valley Midway Mews Debonairs Pizza Wonder Park Debonairs Pizza Woodmead Debonairs Pizza Eldoraigne Debonairs Pizza Lenasia South Debonairs Pizza Mayibuye Debonairs Pizza Randburg Bram Fischer Debonairs Pizza Wilgeheuwel Debonairs Pizza Bedfordview Debonairs Pizza Benmore Gardens Debonairs Pizza Birch Acres Mall Debonairs Pizza Blackchain Debonairs Pizza Blue Hills Shopping Centre Debonairs Pizza BP Pretoria West Debonairs Pizza Brackencity Debonairs Pizza Bronkhorstspruit Debonairs Pizza Carletonville Debonairs Pizza Carlton Centre Debonairs Pizza Centurion Lifestyle Debonairs Pizza Chris Hani Vosloorus Debonairs Pizza Cradlestone Mall Debonairs Pizza Cresta Debonairs Pizza Dainfern Debonairs Pizza Diepkloof Plaza Debonairs Pizza Dobsonville Debonairs Pizza Dube Soweto Debonairs Pizza Eldoraigne Debonairs Pizza Engen Parktown Debonairs Pizza Ga-Rankuwa Debonairs Pizza Gardens Debonairs Pizza Greenfields Debonairs Pizza Jabulani Mall Debonairs Pizza Kwa Thema Square Debonairs Pizza Ormonde Debonairs Pizza Park Station Express Debonairs Pizza Tsakane Mall Springs Duplicate - Debonairs Pizza Thorntree Plaza Comaro Crossing Oakdene Elardus Park Giyani Plaza Mafikeng Crossing Palm Springs Sasol Katlehong Hlahatsi Sasol Mintys Rietfontein Savannah Mall Sky City Mall Thohoyandou 2 Vicks Viking
Debonairs Pizza Amanzimtoti Debonairs Pizza Bayview Debonairs Pizza Bluff Debonairs Pizza Dundee Caltex Debonairs Pizza Chatsworth Plaza Debonairs Pizza Commercial Road Debonairs Pizza Escombe Debonairs Pizza Estcourt Debonairs Pizza Florida Road Debonairs Pizza Glenwood Francois Road Debonairs Pizza Kloof Debonairs Pizza Madadeni Debonairs Pizza Margate Debonairs Pizza Matatiele Debonairs Pizza Montclair Debonairs Pizza Mt Edgecombe Debonairs Pizza New Germany Debonairs Pizza Newcastle CBD Debonairs Pizza Newlands West Debonairs Pizza Phoenix Debonairs Pizza Pinetown Debonairs Pizza Port Shepstone Debonairs Pizza Raisethorpe Debonairs Pizza Reservoir Hills Debonairs Pizza Richards Bay Debonairs Pizza Sarnia Debonairs Pizza Scottsville Mall Debonairs Pizza Shell Isipingo Debonairs Pizza Smith Street Debonairs Pizza Sparks Road Debonairs Pizza Stanger Debonairs Pizza Tongaat Debonairs Pizza Total Umhlanga Ridge Debonairs Pizza Verulam Debonairs Pizza Watercrest Mall Debonairs Pizza Westville Debonairs Pizza Newcastle Corner Debonairs Pizza Ballito Debonairs Pizza Berea Centre Debonairs Pizza Brickhill Debonairs Pizza Bridge City Kwa-Mashu Debonairs Pizza Broadway Debonairs Pizza Estcourt Debonairs Pizza Hillcrest Oxford Village Debonairs Pizza Madadeni Debonairs Pizza Meerensee Debonairs Pizza Musgrave Debonairs Pizza Philani Valley Debonairs Pizza Phoenix Debonairs Pizza Pongola Debonairs Pizza Shell Aliwal Northern Debonairs Pizza Shell Ladysmith Debonairs Pizza Umgeni Business Park Bizana Bourke Street BP Ridge Oasis Caltex KwaMsane Chatsworth Centre Church Street Cornubia Davenport Dube Village Mall Edendale Mall Express Empangeni OK Centre Engen Isipingo Engen Mount Currie Kokstad (Express) Engen Nyala Engen Queensburgh Eshowe Gateway LL Hammarsdale Harding Joe Slovo Street (City Gate Mall) Express Jozini Kokstad (Checkers) KwaDukuza Mall KwaMnyandu Mtubatuba Newcastle Mall Pinewalk Express Queensmead Richmond Shopping Centre Sarnia Shell NPN Express Southway Mall The Workshop Theku Plaza Total Hluhluwe Tugela Ferry Ulundi Umzimkhulu Mall West Street
Debonairs Pizza Athlone Debonairs Pizza Avonwood Square Debonairs Pizza Atlantis City Centre Debonairs Pizza Belhar Debonairs Pizza Bellville Mall Debonairs Pizza Bothasig Debonairs Pizza Brackenfell Debonairs Pizza Cape Gate Debonairs Pizza Cape Town CBD (Strand Street) Debonairs Pizza Cavendish Square Debonairs Pizza Ceres Debonairs Pizza Claremont Debonairs Pizza Durbanville Debonairs Pizza Engen Croydon Debonairs Pizza George Debonairs Pizza Gugulethu Debonairs Pizza Goodwood Debonairs Pizza Grabouw Debonairs Pizza Grassy Park Debonairs Pizza Hermanus Debonairs Pizza Khayelitsha Debonairs Pizza Klapmuts Debonairs Pizza Kraaifontein Debonairs Pizza Kromboom Debonairs Pizza Kuilsrivier Debonairs Pizza Langebaan Debonairs Pizza Macassar Debonairs Pizza Malmesbury Debonairs Pizza Melkbosstrand Debonairs Pizza Mossel Bay Debonairs Pizza Oudtshoorn Debonairs Pizza Lady Grey Street Paarl Debonairs Pizza Parow Debonairs Pizza Plumstead Debonairs Pizza Robertson Debonairs Pizza Rondebosch Debonairs Pizza Sea Point Debonairs Pizza Shell Voorbaai Debonairs Pizza Somerset West Debonairs Pizza Stellenbosch Stelmark Centre Debonairs Pizza Stellenbosch Die Boord Debonairs Pizza Strand Debonairs Pizza Sunningdale - West Coast Village Debonairs Pizza Tokai Debonairs Pizza Tyger Valley Centre Debonairs Pizza Vangate Mall Debonairs Pizza Vredenburg Debonairs Pizza Vredendal Debonairs Pizza Watergate Debonairs Pizza Wellington Debonairs Pizza Westgate Mall Debonairs Pizza Wetton Circle Debonairs Pizza Worcester Debonairs Pizza Wynberg Debonairs Pizza Zevenwacht Mall Debonairs Pizza Boulders Debonairs Pizza Columbine Square Debonairs Pizza Elim Debonairs Pizza Fish Hoek Debonairs Pizza Monte Vista Debonairs Pizza Table Bay Mall Debonairs Pizza Woodstock Montague Gardens N1 City Paarl Mall Promenade

FAQ

  1. What is Debonairs Pizza doing to prevent COVID-19 spread?

    • All our restaurants follow the strict hygiene practices supported by the Food Safety Policies, under the regulation of the national Department of Health (Regulation 638).
    • Staff wash and sanitise their hands for 20 seconds at least every 20 minutes.
    • All our staff wear masks as per the legislated requirements.
    • Specific training modules for staff have been launched, and staff have been trained practically in the workplace.
    • Every restaurant has educational best practice notices for our staff and drivers, in accordance with the World Health Organisation and the Department of Health’s regulations.
    • Every staff member, including delivery drivers, are screened for symptoms every day.
    • We have implemented NO CONTACT systems, which ensure that our customers do not come in physical contact with our staff. This includes:
    • No Contact Takeaway
    • No Contact In-store Collect
    • No Contact Kerbside Collection (select restaurants)
    • No Contact Home Delivery (select restaurants)
    • 3rd Party Delivery drivers are also screened with temperature checks and a register is completed. Drivers showing symptoms or a high temperature are not permitted inside and cannot deliver. The 3rd Party Delivery company is immediately notified.
    • For customers entering the restaurant, we have also implemented numerous safety measures including social distancing and hand sanitising as detailed below under section 2.
  1. What is NO CONTACT TAKEWAY?

    • A process whereby customers can safely order their meal in-store over the counter to take away with no contact.
    • Prior to entering the restaurant, customers will be required to undergo a temperature check. Customers with temperatures above 38 °C will be denied entry.
    • All customers entering the store will be required to wear face masks.
    • Customers will be required to sanitise their hands on entering the store.
    • Customers must stand 1.5m apart in the queue on the allocated social distance floor markings.
    • Due to social distancing requirements, a limited number of customers will be allowed inside the restaurant at any one time, based on the size of the restaurant. Customers may therefore have to queue outside, maintaining a 1.5m distance from others at all times.
    • All staff members wear face masks and in addition, customer facing staff members will either wear face shields or be shielded by Perspex shields fixed to the counter.
    • Customers will place their order over the counter with the cashier and make payment with no physical contact.
    • We accept payment via online ordering, credit or debit card or cash.
    • In each instance, we ensure that there is no physical contact between customer and staff member.
    • Online payment is the safest option as there is no physical exchange at all.
    • Payment via card is also preferred over cash. Should the customer be paying by card, the card machine is sanitised before and after each transaction.
    • Customers will then be ushered to wait in the allocated waiting area, adhering to the 1.5m social distancing rule.
    • When the meal is ready, a team member will bring the meal on a tray to the customer in the waiting area, maintaining a safe distance and no physical contact.
    • By government regulation, no food may be consumed on the restaurant premises.
    • A compliance officer will be allocated to co-ordinate the above process and ensure that all safety protocols are adhered to. The restaurant reserves the right to deny admission to customers who do not comply with the safety protocols as per government and restaurant regulations under Level 3.
  1. What is NO CONTACT IN-STORE COLLECT?

    • A process where a customer places their order online or by phone call and then comes into the restaurant to pick up their order.
    • Customers who ordered for collection will join the takeaway queue to reach the counter to make payment for their order.
    • Customers who have paid online may be fast-tracked in-store to receive their order.
    • All other procedures outlined under NO CONTACT TAKEAWAY will be followed when a customer collects their order at the restaurant.
  1. What is NO CONTACT Kerbside Collection?

    • Kerbside Collection is an alternative to IN-STORE COLLECT whereby the customer is able to place an order online or by phone and then parks at the restaurant to have their order delivered to their vehicle.
    • The customer will receive their meal through our strict no contact handover process, without having to leave their vehicle.
    • Customers ordering via the Debonairs Pizza App should select the Collect option and then select the Kerbside Collection option.
    • Alternatively, customers can phone in to the restaurant call centre and indicate that they would like to collect via Kerbside Collection.
    • The customer will be required to provide their vehicle details (make, model, colour and registration).
    • Vehicle details are required for us to clearly identify the customer and ensure the correct meal is delivered to the correct vehicle.
    • Upon arriving at the restaurant, the customer should park in a demarcated Kerbside Collection parking bay
    • A staff member will confirm the order and facilitate payment if payment was not made online.
    • Card and cash payments will be facilitated using a sanitised tray for no contact transactions.
    • The meal will then be delivered to the car and presented to the customer on a sanitised tray to promote no contact between our team members and the customer.
  1. What is NO CONTACT DELIVERY?

    • This delivery process protects both our drivers and our customers, whereby customers are able to receive their meals at home without making any physical contact with the drivers.
    • All delivery bags are sanitised and wiped down before each order is packed.
    • Online payments are encouraged, as this means zero contact. However, our process still caters for those who choose to pay with a card or cash.
    • Our drivers carry a personal hand sanitiser bottle with them at all times.
    • Upon arriving at the customer’s delivery address, the driver will knock on the customer’s door or ring the bell.
    • The driver will stand 1.5m away from the door, ensuring a safe distance.
    • When the customer comes out, the driver will sanitise their hands and remove the meal from their delivery bag.
    • The driver will place the meal on top the delivery bag in front of the customer and step back, maintaining a safe distance at all times.
    • The customer will pick up their meal and check the contents of the order.
    • If payment needs to be made by card, the driver will wipe down the card machine and prepare it for the transaction. The customer then will simply tap, insert or swipe their card. If a PIN is required, the driver will hold out the card machine towards the customer so that they can enter their PIN without having to handle the card machine.
    • If payment needs to be made with cash, the driver will have confirmed the exact change amount needed before arriving. The change will be placed in a sealed and sanitised money bag. The customer will pick up their meal that was placed on top of the delivery bag, check the meal, and then place the cash on top of the delivery bag. The driver will pick the cash up and replace it with the change for the customer to pick up.
    • The driver will then sanitise their hands, pick up the empty delivery bag and leave.
  1. Why can’t we order all the menu offerings we could before?

    • Due to the strict physical distancing practices we have put in place in our kitchens, our restaurants are operating with a very limited number of staff which means that we have had to rationalise our menu to optimise our speed of service.
  1. Why is my delivery taking so long?

    • Our staff and your safety is very important to us. We have to adhere to strict hygiene and safety measures in our restaurants and during deliveries. This has impacted the time it takes to prepare your meal and deliver it.
    • These additional hygiene and safety measures include: limited staff in the restaurant to prepare food, additional hygiene and safety measures that have to be followed throughout our operations, and screening all delivery drivers when they collect orders.
    • Please be patient as we try to improve our delivery service during this time.
  1. Are all restaurants open, and what are the trading hours?

    • Under Level 4, only restaurants that can offer delivery services are able to operate.
    • Under Level 3, collection and takeaways are also allowed and hence a larger portion of our restaurants will be able to open.
    • Trading hours are dependant on lockdown level restrictions such as curfews and other operating conditions.
    • To see which restaurant is open in your area at a specific time, view the list above or download the Debonairs Pizza App, enter your address to begin an order and a list of restaurants open in your area will appear.
  1. What are the protocols that the restaurant follows when a staff member becomes ill with COVID-19?

    • Staff members, when they are feeling unwell or showing signs or symptoms of Coronavirus, should stay at home and quarantined until symptoms have cleared.
    • Our staff are working in separate teams, which have zero physical contact between the teams. Should one of our team members start to show symptoms, the entire team will be isolated and sent for testing.
    • Depending on the severity of the case, we might have to close our doors to sterilise the restaurant and reopen with approval from the Department of Health.
  1. DO YOUR STAFF WEAR GLOVES?

    • No
    • Gloves are at higher risk of carrying pathogens than properly washed hands.
    • Wearing gloves creates a false sense of security and has potential to lead to staff relaxing the strict hygiene standards we uphold at Debonairs Pizza.
    • The person wearing gloves cannot feel dirt or greasiness on their gloves, which means that they change gloves less often than they would wash dirty hands.
    • The wrong sized glove could tear or puncture leading to food contamination due to exposure to skin.
    • Contamination from the gloves themselves could cause cross contamination if the glove had touched any other surfaces.
    • Wearing gloves in our hot and steamy kitchens may cause perspiration on the hands and lead to ideal conditions for bacterial growth on the skin under the gloves.